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  • Crash on startup and cannot find the solution. SNIFF

    Discussion in 'Hearthbuddy Support' started by Mrlemu, Feb 5, 2016.

    1. Mrlemu

      Mrlemu New Member

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      Hi guys,

      I bought a 3 day trial (and already 1 gone... sniff) without any success to launch hearthbuddy.

      I am running Windows 10 in Parallel Desktop (on my Mac book pro) everything starts, I entered my key and each time after that it crashed.
      I ran it as Admin, Same issue.
      I ran it with Hearthstone open and close, same issue.
      And I think Buddy wizard is not anymore available.

      (PS: I ran it under Windows 7 and Windows Xp, both under parallel desktop ---> Same)

      I looked it up on the forums but I cannot delete Visual c++ or .net or anything as Parallel desktop is installing a package for window to run smoothly; I cannot choose what to install or not.

      Any ideas then?

      Thanks for your quick feedback.

      Here is my last logs:

      2016-02-05 18:01:03,033 [1] INFO CustomLogger (null) - [BotManager] MsBetweenTicks = 15
      2016-02-05 18:01:03,735 [1] INFO CustomLogger (null) - Hearthbuddy [0.3.1134.220] is up to date!
      2016-02-05 18:01:04,674 [1] INFO CustomLogger (null) - Region: eu
      2016-02-05 18:01:04,675 [1] INFO CustomLogger (null) - T: 5247588939067989550 H: 342380296
      2016-02-05 18:01:04,973 [1] ERROR CustomLogger (null) - [Application_DispatcherUnhandledException] Unhandled exception
      System.IO.FileNotFoundException: Could not load file or assembly 'GreyMagic.dll' or one of its dependencies. Le module spécifié est introuvable.
      File name: 'GreyMagic.dll'
      at Hearthbuddy.Windows.MainWindow.?????????????????????????????????????????(IntPtr , Int32 , IntPtr , IntPtr , Boolean& )
      at System.Windows.Interop.HwndSource.PublicHooksFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
      at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
      at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
      at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
      at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)


      2016-02-05 18:01:05,115 [1] INFO CustomLogger (null) - Hearthbuddy Version: 0.3.1134.220
      Path: C:\Users\<Username>\Desktop\Hearthbuddy\Hearthbuddy.exe

      OS Name: Windows 8
      OS Edition: Professional
      OS Service Pack:
      OS Version: 6.2.9200.0
      OS Architecture: x64
      .NET Runtime Version: 4.0.30319.42000

      2016-02-05 18:01:05,133 [5] DEBUG CustomLogger (null) - Unhandled global exception! System.IO.FileNotFoundException: Impossible de charger le fichier ou l'assembly 'GreyMagic.dll' ou une de ses dépendances. Le module spécifié est introuvable.
      Nom de fichier*: 'GreyMagic.dll'
      à Hearthbuddy.Windows.MainWindow.?????????????????????????????????????????(Object )
      à System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(Object state)
      à System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
      à System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
      à System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
      à System.Threading.ThreadPoolWorkQueue.Dispatch()
      à System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()


      2016-02-05 18:01:05,132 [1] ERROR CustomLogger (null) - [Application_DispatcherUnhandledException] Unhandled exception
      System.IO.FileNotFoundException: Could not load file or assembly 'GreyMagic.dll' or one of its dependencies. Le module spécifié est introuvable.
      File name: 'GreyMagic.dll'
      at Hearthbuddy.Windows.MainWindow.?????????????????????????????????????????(IntPtr , Int32 , IntPtr , IntPtr , Boolean& )
      at System.Windows.Interop.HwndSource.PublicHooksFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
      at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
      at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
      at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
      at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)


      2016-02-05 18:01:05,134 [1] ERROR CustomLogger (null) - [Application_DispatcherUnhandledException] Unhandled exception
      System.IO.FileNotFoundException: Could not load file or assembly 'GreyMagic.dll' or one of its dependencies. Le module spécifié est introuvable.
      File name: 'GreyMagic.dll'
      at Hearthbuddy.Windows.MainWindow.?????????????????????????????????????????(IntPtr , Int32 , IntPtr , IntPtr , Boolean& )
      at System.Windows.Interop.HwndSource.PublicHooksFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
      at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
      at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
      at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
      at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
       
    2. Tony

      Tony "The Bee" Staff Member Moderator

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      remove:

      - microsoft visual c++ 2005-2015 x86 redistributable



      restart your pc,
      download the installationwizard http://updates.buddyauth.com/BuddyWizard.zip
      run them as administrator.
      after wizard installation is done, run windows update. And install all updates for .net & c++
      restart
       
    3. Mrlemu

      Mrlemu New Member

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      Do you know how do I :- microsoft visual c++ 2005-2015 x86 redistributable

      in Parallel I do not know...

      I'll do what you say.
       
    4. Tony

      Tony "The Bee" Staff Member Moderator

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      under control panel/programs
       
    5. Mrlemu

      Mrlemu New Member

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      In Parallel desktp in Mac here is what I get :/

      I think microsoft visual c++ is under parallel tools but I cannot extend it to see what is in the package.
      [​IMG]

      :/
       
    6. Mrlemu

      Mrlemu New Member

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      It seems to be working with your solution :) Thanks
      Can you do anything for the day lost ? ;)

      If not i can understand, but I am planning to buy longer plan then. Thanks
       
    7. Tony

      Tony "The Bee" Staff Member Moderator

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      pm me your key
       

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