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    • Crash on startup

    Discussion in 'Hearthbuddy Support' started by werkerguy, Mar 1, 2016.

    1. werkerguy

      werkerguy Member

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      Thought this was a general issue because I have redownloaded hearthbuddy with the error persisting:

       
      werkerguy, Mar 1, 2016
      #1
    2. Tony

      Tony "The Bee" Staff Member Moderator

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      Tony, Mar 1, 2016
      #2
    3. werkerguy

      werkerguy Member

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      werkerguy, Mar 1, 2016
      #3
    4. Tony

      Tony "The Bee" Staff Member Moderator

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      remove:

      - microsoft visual c++ 2005-2015 x86 redistributable



      restart your pc,
      download the installationwizard http://updates.buddyauth.com/BuddyWizard.zip
      run them as administrator.
      after wizard installation is done, run windows update. And install all updates for .net & c++
      restart

      next time upload the log file on our boards since we do not check offsite links
       
      Tony, Mar 1, 2016
      #4
    5. werkerguy

      werkerguy Member

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      werkerguy, Mar 2, 2016
      #5
    6. Tony

      Tony "The Bee" Staff Member Moderator

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      any antivirus enabled?
       
      Tony, Mar 2, 2016
      #6
    7. werkerguy

      werkerguy Member

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      only windows defender
       
      werkerguy, Mar 2, 2016
      #7
    8. Tony

      Tony "The Bee" Staff Member Moderator

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      is your HB installation located under C?
       
      Tony, Mar 2, 2016
      #8
    9. werkerguy

      werkerguy Member

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      C:\Users\user\Desktop\Hearthbuddy 0.3.1149.235
       
      werkerguy, Mar 2, 2016
      #9
    10. Tony

      Tony "The Bee" Staff Member Moderator

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      pm me your Skype and we will teamviewer it
       
      Tony, Mar 2, 2016
      #10
    11. werkerguy

      werkerguy Member

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      Hi Tony,

      I uninstalled and ran the update, worked after a reboot, however it seems to have now stopped working again. I am running windows 10 and I assume that it's windows that keeps automatically downloading and installing the other C++ redistributables. Do you know of any way to prevent this from happening?
       
      werkerguy, Mar 6, 2016
      #11
    12. Tony

      Tony "The Bee" Staff Member Moderator

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      are you on insiders OS build?
       
      Tony, Mar 6, 2016
      #12
    13. werkerguy

      werkerguy Member

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      [​IMG]
      Nope
       
      werkerguy, Mar 7, 2016
      #13
    14. Tony

      Tony "The Bee" Staff Member Moderator

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      pm me your Skype and we will teamviewer it
       
      Tony, Mar 7, 2016
      #14
    15. werkerguy

      werkerguy Member

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      Hi Tony,

      The same error has cropped up again, I'm fairly sure that it is due to steam installing/updating a C++ Redistributable.
       
      werkerguy, Mar 12, 2016
      #15
    16. Tony

      Tony "The Bee" Staff Member Moderator

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      i am afraid this is related you your installation somehow,we have no other reports from users
       
      Tony, Mar 12, 2016
      #16

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