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  • Crash upon startup

    Discussion in 'Hearthbuddy Support' started by Kenyafobenya, Oct 11, 2014.

    1. Kenyafobenya

      Kenyafobenya New Member

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      Hello. Downloaded Hearthbuddy today. However; Whenever I launch the program It immediately becomes unresponsive and crashes.
      Uninstalled and reinstalled all .net and C++ framework to no avail
      View attachment Bot 1276 2014-10-11 12.35.txt
       
    2. Tony

      Tony "The Bee" Staff Member Moderator

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      remove:
      - microsoft .net framework 4 client profile
      - microsoft .net framework 4 extended
      - microsoft visual c++ 2010 x86 redistributable
      - microsoft visual c++ 2012 x86 redistributable


      restart your pc,
      download the installationwizard from https://www.thebuddyforum.com/BuddyWizard.exe
      run it as administrator.
      after the wizard is done, run windows update. And install all updates for .net & c++
      restart
       
    3. Kenyafobenya

      Kenyafobenya New Member

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      Can't find .net Framework 4 Client Profile or
      .Net Framework extended anywhere on machine.
      Uninstalled microsoft visual c++ 2010 x86 redistributable
      Uninstalled microsoft visual c++ 2012 x86 redistributable
      Restarted PC.
      Ran the BuddyWizard as Administrator
      Screenshot (2).jpg
      Ran Windows update
      Screenshot (3).png
      Attempted to run HB
      Screenshot (4).jpg
      Log: View attachment Bot 400 2014-10-12 07.24.txt
       
    4. Kenyafobenya

      Kenyafobenya New Member

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    5. Tony

      Tony "The Bee" Staff Member Moderator

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    6. Kenyafobenya

      Kenyafobenya New Member

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    7. Tony

      Tony "The Bee" Staff Member Moderator

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      pm me your Skype and we will teamviewer it
       

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