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  • Crashes on Launch none of the fixes worked

    Discussion in 'Hearthbuddy Support' started by Gunslingersamus, Jul 3, 2014.

    1. Gunslingersamus

      Gunslingersamus New Member

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      I have been through all the crash posts tried the fixes with no luck. Tried buddy fix and admin run, though it does appear that C++ 2012 might not be installing correctly. Is there some way to check?

      When it crashes the text in Hearth buddy does not change. Before C++ download it had a string of actions, now it stays nutreral and crashes. Any help is greatly appriciated
       
    2. Tony

      Tony "The Bee" Staff Member Moderator

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      remove:
      - microsoft .net framework 4 client profile
      - microsoft .net framework 4 extended
      - microsoft .net framework 4.5.1
      - microsoft visual c++ 2010 x86 redistributable
      - microsoft visual c++ 2012 x86 redistributable


      restart your pc,
      download the installationwizard from here
      run it as administrator.
      after the wizard is done, run windows update. And install all updates for .net & c++
      restart
       
    3. Gunslingersamus

      Gunslingersamus New Member

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      This fix got me further it now opens and asks if i want to update hearthbuddy before it crashes. I only have windows 7 service pack 1 do i need to upgrade? I can remove the programs and reinstall again but thats a headache.
       
    4. Gunslingersamus

      Gunslingersamus New Member

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      It reads right before the crash.
      Initializing Triton.

      Unhandled global exception! then crash....
       
    5. Gunslingersamus

      Gunslingersamus New Member

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      found the suggestion to add exception to firewall, i did that. still crashes but changes the message now it states something about a bind.
       
    6. Tony

      Tony "The Bee" Staff Member Moderator

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      redownload Hb here

      Buddy Updates


      and make a new installation from scratch
       
    7. Gunslingersamus

      Gunslingersamus New Member

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      Reinstalled and it seemed like it was going to work. Program opened up , ran , then stated I did not have hearthstone open so it shut down. Open hearthstone and it crashes on the screen checking for updates. In the text box there are no errors crashing on Searching for updates... Reinstalled with the latest version like you suggested. Thanks for your continued help.
       
    8. Gunslingersamus

      Gunslingersamus New Member

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      Tried a few more time and got a error message stating assembling binding logging is turned OFF if that is helpful for fix
       
    9. Tony

      Tony "The Bee" Staff Member Moderator

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      pm me your Skype and we will teamviewer it
       
    10. Gunslingersamus

      Gunslingersamus New Member

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      That would be great. You are 8 hours ahead of me in Greece so what is a good time that would work for you to help trouble shoot. I get done at work tomorrow at 2:00 my time 10 pm there. Or I could stay up late 12:00-1 and it would be sat morning for you. Please let me know and thank you for being so helpful.
       

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