Email # 1 **Notice of Account Closure*** At 9pm 25 Jan 2013 Account Name: WOW1 Reason for Closure: Terms of Use Violation -- Exploitative Activity: Unauthorized Cheat Programs ("Hacks") This account was closed because one or more characters were identified using an unauthorized cheat program, also known as a "hack." These programs provide character benefits normally not achievable in the World of Warcraft. Such benefits include, but are not limited to, increased speed, teleportation, or running through walls/boundaries. Use of these unauthorized programs harms the game environment because they offer an unfair advantage over other players and supersede the intended limits of the game. Even if this is the result of account sharing, the account owner can still be held responsible for the penalty because of the impact it had on the game environment. We've found the above behavior is many times directly related to groups responsible for compromising World of Warcraft accounts; we take these issues very seriously. To better understand our position against exploitative activity and the risks involved, please review this article: Impact of Buying Gold - Shop - World of Warcraft The exploitative activity that took place on this account violates the World of Warcraft Terms of Use. We ask you take a moment to review these terms at Blizzard Entertainment:Blizzard Legal Documentation. Note that additional Terms of Use violations may result in more severe actions against this account, up to and including permanent closure. If you believe your account was compromised, please go to the following website https://us.battle.net/account/support/account-recovery.html. Our support staff will assist you as soon as possible. If you are unable to access your account due to the password being changed, please visit our Login Support site here: https://us.battle.net/account/support/password-reset.html For any disputes of this action or further information on exploitive activity, please visit the Account Administration Overview and contact page here: http://us.battle.net/support/en/article/300515 Regards, Customer Services Blizzard Entertainment World of Warcraft Email # 2 After I opened a ticket. MoP account being less then 10 days old. 25 Jan 2013 at 9:30pm Dear XXXXX XXXXX, Thank you for contacting the Blizzard Customer Support team. Your Support ticket #XXXXXXXX has been successfully created. You can view your ticket details and check its status by clicking the link below: <http://us.battle.net/support/ticket/thread/XXXXXXXX> If you can?t click the link above, copy and paste the entire URL into your browser. This is the ticket description: Order #XXXXXXXX refund on this order due to being unfairly banned will issue a dispute with paypal. Hacking = To use one's skill in computer programming to gain illegal or unauthorized access to a file or network Not once did I do this, nor did I hack anything I believe I was wrongly banned without a warning for what I was doing wrong I want a refund or my account unbanned and given some sort of explanation of whats going on. We will send you another email when a Customer Service representative replies to your ticket, which under normal conditions happens within 24 hours (but please allow up to 2 days). Meanwhile, we strongly suggest that you do not submit duplicate tickets, as doing so will only lengthen your wait time. If you have additional questions or concerns, please log in to the Blizzard Customer Support web site at <http://www.battle.net/support/> and reply to the ticket. Regards, The Customer Support Team Blizzard Entertainment If you no longer wish to receive these automatic responses from Blizzard, click here to unsubscribe: <https://www.battle.net/account/management/settings/change-communication.html> Email # 3 26 January 2013 at 12am Dear XXXXX XXXXX The status of your Customer Support ticket #XXXXXXXX has changed to ?Answered.? You can view your ticket details or check its status by clicking the link below: <http://us.battle.net/support/ticket/thread/XXXXXXXXXX, Dear XXXXX XXXXX The status of your Customer Support ticket #XXXXXXXXX has changed to ?Answered.? You can view your ticket details or check its status by clicking the link below: <http://us.battle.net/support/ticket/thread/XXXXXXXXXX> If you can?t click the link above, copy and paste the entire URL into your browser. This is the latest response from Customer Support: World of Warcraft Account Action Dispute Thank you for contacting us concerning the recent action taken against the World of Warcraft account WoW. After a thorough review of the circumstances involved in this action, the account has been reopened and access restored. Please take a few moments to look over the World of Warcraft Terms of Use (Blizzard Entertainment:World of Warcraft Terms of Use), as we take matters involving the integrity of the game environment very seriously. Please understand that should another incident of this nature arise in the future, it is possible that a different outcome will be reached, up to and including Account Closure. The Terms of Use state that you will not "...modify or cause to be modified any files that are a part of the Game Client or the Service in any way not expressly authorized by Blizzard" or "...use cheats, automation software (bots), hacks, mods or any other unauthorized third-party software designed to modify the World of Warcraft experience..." Additionally, the Battle.net Terms of Use (Blizzard Entertainment:Battle.net Terms of Use) state that "You are responsible for maintaining the confidentiality of the Login Information, and you will be responsible for all uses of the Login Information, including purchases, whether or not authorized by you." Thank you for your continued correspondence in regards to your account and for respecting our position. What does the ?Answered? status mean? - A ticket in ?Answered? status means that a Customer Support representative has provided an answer to your ticket. What can I do next? - You can click ?Need More Help? in-game, after you view the in-game response. - Or, you can choose the ?I still have a problem? option on the ticket detail page. Please note that if you choose this option, your in-game ticket will be converted into a web ticket. It will no longer be viewable in game, but will be visible on the Blizzard Customer Support web site instead. If you have additional questions or concerns, please log in to the Blizzard Customer Support web site at <http://www.battle.net/support/> and reply to the ticket. Regards, The Customer Support Team Blizzard Entertainment If you no longer wish to receive these automatic responses from Blizzard, click here to unsubscribe: <https://www.battle.net/account/management/settings/change-communication.html>> If you can?t click the link above, copy and paste the entire URL into your browser. This is the latest response from Customer Support: World of Warcraft Account Action Dispute Thank you for contacting us concerning the recent action taken against the World of Warcraft account WoW. After a thorough review of the circumstances involved in this action, the account has been reopened and access restored. Please take a few moments to look over the World of Warcraft Terms of Use (Blizzard Entertainment:World of Warcraft Terms of Use), as we take matters involving the integrity of the game environment very seriously. Please understand that should another incident of this nature arise in the future, it is possible that a different outcome will be reached, up to and including Account Closure. The Terms of Use state that you will not "...modify or cause to be modified any files that are a part of the Game Client or the Service in any way not expressly authorized by Blizzard" or "...use cheats, automation software (bots), hacks, mods or any other unauthorized third-party software designed to modify the World of Warcraft experience..." Additionally, the Battle.net Terms of Use (Blizzard Entertainment:Battle.net Terms of Use) state that "You are responsible for maintaining the confidentiality of the Login Information, and you will be responsible for all uses of the Login Information, including purchases, whether or not authorized by you." Thank you for your continued correspondence in regards to your account and for respecting our position. What does the ?Answered? status mean? - A ticket in ?Answered? status means that a Customer Support representative has provided an answer to your ticket. What can I do next? - You can click ?Need More Help? in-game, after you view the in-game response. - Or, you can choose the ?I still have a problem? option on the ticket detail page. Please note that if you choose this option, your in-game ticket will be converted into a web ticket. It will no longer be viewable in game, but will be visible on the Blizzard Customer Support web site instead. If you have additional questions or concerns, please log in to the Blizzard Customer Support web site at <http://www.battle.net/support/> and reply to the ticket. Regards, The Customer Support Team Blizzard Entertainment If you no longer wish to receive these automatic responses from Blizzard, click here to unsubscribe: <https://www.battle.net/account/management/settings/change-communication.html> Soo all in all I have my account back without even a warning back to botting!!! Without even a warning for boting...
Nice one. You made a valid point and they had to choose: money or let you bot until you can't ask for a refund anymore
