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    • Error authenticating key

    Discussion in 'Hearthbuddy Support' started by GoonSquad, Jan 23, 2016.

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    1. GoonSquad

      GoonSquad New Member

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      I just purchased the trial version to test it out and whenever I enter the key it tells me that the product key is invalid and it can't authenticate with the server.

      -Here is the log-

      2016-01-23 10:10:56,898 [1] INFO CustomLogger (null) - [BotManager] MsBetweenTicks = 15
      2016-01-23 10:10:57,320 [1] INFO CustomLogger (null) - Hearthbuddy [0.3.1134.220] is up to date!
      2016-01-23 10:10:57,770 [1] DEBUG CustomLogger (null) -
      Invalid product key!
       
      GoonSquad, Jan 23, 2016
      #1
    2. Tony

      Tony "The Bee" Staff Member Moderator

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      Tony, Jan 23, 2016
      #2
    3. GoonSquad

      GoonSquad New Member

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      Oh, I'm sorry about not linking it, I just figured because it was so short it wouldn't matter
       

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      GoonSquad, Jan 23, 2016
      #3
    4. Tony

      Tony "The Bee" Staff Member Moderator

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      2016-01-23 10:10:57,770 [1] DEBUG CustomLogger (null) -
      Invalid product key!


      you are not using the correct key or the correct key in a wrong way

      clear your settings folder and try again
       
      Tony, Jan 24, 2016
      #4

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