In Stormheim, there's a mountain that some quests take place around.
At the top of the mountain are a few quests as well.
What's causing this issue is: if you stop the bot at any point and get off the mountain, the bot doesn't know how to get back up it.
The profile itself is hard-coded to traverse up the mountain using Grapple Points -- but it only uses them during the natural questing flow.
We've added in jumplinks to the bot's navigation system that will teach it how to go up this mountain without the help of a profile.
This should prevent this issue from ever happening again.
Good luck!