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  • HB Crashes WoW When Loading and Leaving Dungeons

    Discussion in 'Honorbuddy Support' started by florent46, Dec 6, 2014.

    1. florent46

      florent46 Member

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      Since the MAJ 760, HB crashes and stops working.
      A particular reason?
      best regard
       

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    2. Tony

      Tony "The Bee" Staff Member Moderator

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      any addons enabled?
       
    3. florent46

      florent46 Member

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      hello,
      I ADDON is no install, no antivirus, I run the 32 bit games, but the games are still stopped.
      I join the LOG
       

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    4. Tony

      Tony "The Bee" Staff Member Moderator

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      use dx9 instead plz
       
    5. florent46

      florent46 Member

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      i use DX9 instantly
      WOW stops after 1 hour :confused:
      best regard
       

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    6. Tony

      Tony "The Bee" Staff Member Moderator

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    7. florent46

      florent46 Member

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      I uninstall any program you have told me the link, I start HB for the night, and this morning it was crashed.
      thanks for regard
       

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    8. Tony

      Tony "The Bee" Staff Member Moderator

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    9. florent46

      florent46 Member

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      I have followed the tutorial and watch carefully to check that I was not "Relevant Knowledge", it does not exist on my PC.
      I join a new Log crash
      thanks for regard
       

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    10. Tony

      Tony "The Bee" Staff Member Moderator

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      wow creates an error crash report?

      check under errors folder plz
       
    11. florent46

      florent46 Member

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      I just checked and wow does not create file errors:(

      it is even stop this morning
      it joined the Log
      thanks
       

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    12. Tony

      Tony "The Bee" Staff Member Moderator

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      Since WoW is not creating any crash logs something fishy is definitely going on.
      Can you create this key in the registry:
      Code:
      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps

      And under that key create a value with the name DumpType, type DWORD and value 2.
      After that, run WoW and reproduce the crash. Now Windows should've created a (very large) file in the %localappdata%\CrashDumps folder. We will need you to upload this file (at mega.co.nz, for example) and PM me a link.
      After all that is done you can delete the key you created above again (the LocalDumps folder).

      I apologize that this is so complicated but since we cannot reproduce it ourselves and no WoW crash log is created, we need a full crash dump like this.
      For reference, here's a link describing the functionality I am telling you to turn on: Collecting User Mode Dumps.
       

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