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  • HB Won't Login in

    Discussion in 'Honorbuddy Support' started by Jdog906, Nov 16, 2014.

    1. Jdog906

      Jdog906 New Member

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      So I was trying to login into HB today and saw it won't login. I have tired all the troubleshooting with dns flush and resetting files. Also deleted the settings folder and still won't login in. View attachment 412 2014-10-19 15.44.txt
       
    2. CodenameG

      CodenameG New Member

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    3. Jdog906

      Jdog906 New Member

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      should I uninstall it or repair it CodenameG?
       
    4. CodenameG

      CodenameG New Member

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      repair. then restart your machine.
       
    5. Jdog906

      Jdog906 New Member

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    6. CodenameG

      CodenameG New Member

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      you need to disable your anti-virus and make sure its not removing or blocking access to honorbuddy files.

      after thats done.

      reDownload the latest version of honorbuddy. http://updates.buddyauth.com/GetNewest?filter=Honorbuddy
      Then do a clean install into a new folder. Do not reinstall over a previous installation or move items from the old installation into the new one.
       
    7. Jdog906

      Jdog906 New Member

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      After Running a new install. that resolved the issue.. Thanks again CodeNameG, you are the best!
       
    8. CodenameG

      CodenameG New Member

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      great, if you need anything else let us know.
       

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