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    • Hearthbuddy gets an error and then crashes upon opening... :-(

    Discussion in 'Hearthbuddy Support' started by Red13, Aug 25, 2015.

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    1. Red13

      Red13 New Member

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      Red13, Aug 25, 2015
      #1
    2. Tony

      Tony "The Bee" Staff Member Moderator

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      remove:

      - microsoft visual c++ 2010 x86 redistributable
      - microsoft visual c++ 2012 x86 redistributable


      restart your pc,
      download the installationwizard https://www.thebuddyforum.com/attach...uddywizard-zip
      run them as administrator.
      after wizard installation is done, run windows update. And install all updates for .net & c++
      restart
       
      Tony, Aug 25, 2015
      #2
    3. Red13

      Red13 New Member

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      How do you uninstall Microsoft Visual C++ 2010 x86 redistributable and the 2012?

      Will the Installation wizard do it for me?
       
      Red13, Aug 25, 2015
      #3
    4. Tony

      Tony "The Bee" Staff Member Moderator

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      via control panel/programs
       
      Tony, Aug 25, 2015
      #4
    5. Red13

      Red13 New Member

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      So I removed:

      - microsoft visual c++ 2010 x86 redistributable
      - microsoft visual c++ 2012 x86 redistributable


      Then I downloaded the installer. Went to run the installer and it crashes.... Buddy crash.JPG

      Now what?
       
      Red13, Aug 26, 2015
      #5
    6. Red13

      Red13 New Member

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      honorbuddy crash now.JPG

      Since doing the above my honorbuddy isn't working anymore either :-(
       
      Red13, Aug 26, 2015
      #6
    7. Tony

      Tony "The Bee" Staff Member Moderator

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      make sure you are running the wizard as admin
       
      Tony, Aug 26, 2015
      #7
    8. Red13

      Red13 New Member

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      Ok so I did what you said Tony and now I have this... Hearthstone error.JPG

      Please Advise
       
      Red13, Sep 4, 2015
      #8
    9. Tony

      Tony "The Bee" Staff Member Moderator

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      are you ok now?
       
      Tony, Sep 14, 2015
      #9
    10. Red13

      Red13 New Member

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      No I'm still getting that error screen that I posted on 9/4
       
      Red13, Sep 14, 2015
      #10
    11. Tony

      Tony "The Bee" Staff Member Moderator

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      pm me your Skype and we will teamviewer it
       
      Tony, Sep 14, 2015
      #11
    12. Red13

      Red13 New Member

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      same problem.JPG

      This is what I'm getting still as an error, please help! I haven't been able to use Hearthbuddy in over a month!
       
      Red13, Sep 14, 2015
      #12
    13. Tony

      Tony "The Bee" Staff Member Moderator

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      just pm me your Skype plz
       
      Tony, Sep 15, 2015
      #13

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