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    • HSBuddy doesnt start - instacrash

    Discussion in 'Hearthbuddy Support' started by Ungreatful, Feb 2, 2015.

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    1. Ungreatful

      Ungreatful New Member

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      My HSbuddy doesn't even start.. so I cant attatch log since it doesn't create one.

      I ran BuddyWizard, rebooted but the program just keeps crashing...

      "Files that help describe the problem:
      C:\Users\xxx\AppData\Local\Temp\WER46DE.tmp.WERInternalMetadata.xml
      C:\Users\xxx\AppData\Local\Temp\WER7648.tmp.appcompat.txt
      C:\Users\xxx\AppData\Local\Temp\WER7668.tmp.mdmp"

      please help?
       
      Ungreatful, Feb 2, 2015
      #1
    2. Tony

      Tony "The Bee" Staff Member Moderator

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      remove:
      - microsoft .net framework 4 client profile
      - microsoft .net framework 4 extended
      - microsoft visual c++ 2010 x86 redistributable
      - microsoft visual c++ 2012 x86 redistributable


      restart your pc,
      download the installationwizard https://www.thebuddyforum.com/attach...uddywizard-zip
      run them as administrator.
      after wizard installation is done, run windows update. And install all updates for .net & c++
      restart
       
      Tony, Feb 3, 2015
      #2
    3. Ungreatful

      Ungreatful New Member

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      Did all this.. Does HS run with Win 7 - 64bit ?
       
      Ungreatful, Feb 3, 2015
      #3
    4. Tony

      Tony "The Bee" Staff Member Moderator

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      yes we support Win7

      pm me your Skype and we will teamviewer it
       
      Tony, Feb 3, 2015
      #4
    5. Ungreatful

      Ungreatful New Member

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      Did one last run... Found multiple errors (with my PC).

      1. Avast was set to higher protection.

      2. My HSBuddy was probably blocked by windows 7 (had a fresh install yesterday).

      3. Re-installed all the .Net stuffs... you did your magic Tony!

      Dont know why but a mixture of all this probably messed it up for me since I tried step 3 multiple times before.

      But FINALLY now it works!!

      Thanks again! You may close :)
       
      Ungreatful, Feb 3, 2015
      #5
    6. Tony

      Tony "The Bee" Staff Member Moderator

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      great :)

      closed!
       
      Tony, Feb 4, 2015
      #6
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