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  • Invalid product key

    Discussion in 'Hearthbuddy Support' started by swipers, Jul 7, 2016.

    1. swipers

      swipers New Member

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      When I try to log in, i get an error authenticating my key. I was under the impression i got a lifetime key. Could you please check to see if i did, or I might be mistaken and it could of run out. Thanks. I did check the subscription tab, but I know i have a lifetime Honorbuddy account and it does not appear there either.
       
    2. Tony

      Tony "The Bee" Staff Member Moderator

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      looks like you are not using the correct key,you need a Hearthbuddy key right?
       
    3. swipers

      swipers New Member

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      Correct, i am having trouble with my hearthbuddy key.
       
    4. Tony

      Tony "The Bee" Staff Member Moderator

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    5. swipers

      swipers New Member

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      According to Support "Joro (Bossland GmbH) This account and key is associated with Fraudulent payment activity and wont work anymore." I was given no notification of any of this, and NO I was not involved in "fraudulent activity". I purchased this with PayPal and have the receipt (which I am happy to show). Yet you can see I purchased my honorbuddy code over 6 months ago. The only other activity was refunding (through Paypal) the stormbuddy bot, which is unusable. Now, both my lifetime HonorBuddy as well as Hearthbuddy keys have been cancelled, because I refunded the non working Strombuddy? If this is the case where is the over $100 I should be receiving for you cancelling 2 lifetime keys.
       
    6. qztr

      qztr Active Member

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      Did Bossland refund you or did you chargeback the payment?
       
    7. swipers

      swipers New Member

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      I am not sure the difference, but it was a refund made through paypal.
       
    8. swipers

      swipers New Member

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      Well I have been ignored by this shady company now for a week. They have refused to respond to all of my emails and fourms posts. They have stolen 3 lifetime keys from me as well as who knows how much buddystore community purchases I have made in other games. In return I have opened a report and investigation with paypal and given both paypal and Blizzard all information I learned over the past years. Learn to treat your customers with some respect.
       
    9. Tony

      Tony "The Bee" Staff Member Moderator

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      no one gets ignored

      if you failed to provide the full required info or you are involved in fraud activity its not our problem for sure

      pm me your ticket id
       
    10. popyouyi

      popyouyi New Member

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      I got the same problem and same answer, just "fraudulent activity" and thats all. I use this key for 4 years, I dont think I can refund by paypal after 4 years.
       
    11. Tony

      Tony "The Bee" Staff Member Moderator

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      contact support@thebuddyforum.com plz,forums cant help you on this
       

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