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  • Just bought the product and its not starting correctly. Crashes.

    Discussion in 'Hearthbuddy Support' started by kivahahmo, Feb 28, 2016.

    1. kivahahmo

      kivahahmo New Member

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      Here is my log file View attachment Hearthbuddy 6352 2016-02-28 14.04.txt

      THIS APPEARS ON HB

      Hearthbuddy [0.3.1149.235] is up to date!
      Region: eu
      T: 5247608600180079563 H: 856596810
      System.Exception: Could not successfully set up_synchronization_events!
      at GreyMagic.Executor.InitializeDetour()
      at GreyMagic.Executor..ctor(ExternalProcessMemory memory, ExecutorInitParams initParams)
      at GreyMagic.ExternalProcessMemory.*‎‪*​***‏*‪*‎‎​*‪‪*‎**‬***(ExternalProcessMemoryInitParams )
      at GreyMagic.ExternalProcessMemory.*‎‪*​***‏*‪*‎‎​*‪‪*‎**‬***(Process , Boolean , Boolean , Boolean , IntPtr , Boolean , Int32 , Boolean , Boolean )
      at GreyMagic.ExternalProcessMemory..ctor(Process p, Boolean startupExecutor, Boolean dx9, Boolean startupRasm)
      at Triton.Game.TritonHs.​‬‪‏‎‬‪‫‬‎‎*‪​‪**‪‬*‪​‎**​*(Process , ‎​*‪**‬*​*​‪‪‎‬‪**‬* , String& )
       
    2. Tony

      Tony "The Bee" Staff Member Moderator

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      remove:

      - microsoft visual c++ 2005-2015 x86 redistributable



      restart your pc,
      download the installationwizard http://updates.buddyauth.com/BuddyWizard.zip
      run them as administrator.
      after wizard installation is done, run windows update. And install all updates for .net & c++
      restart
       
    3. kivahahmo

      kivahahmo New Member

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      Removed all Microsoft visuals via control panel - restarted pc, run the downloader that you linked as administrator & installed the files that got downloaded as administrator I ran windows update and yes it updated some microsoft visual c++ things. Restarted after.

      Now trying to start hearthbuddy and it crashes still with errors. :/ I've original windows and everything.
      View attachment Hearthbuddy 3132 2016-02-28 20.16.txt

      Thank you!
       
    4. kivahahmo

      kivahahmo New Member

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      WinUpdate installed:

      Security Update for Microsoft Visual C++ 2010 Service Pack 1 Redistributable Package (KB2565063)
      and
      Security Update for Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package (KB2538243)
       
    5. Tony

      Tony "The Bee" Staff Member Moderator

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    6. kivahahmo

      kivahahmo New Member

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      yes I ran both as admin. I've deleted those several times and installed I uninstalled virus protection and all programs that are on the list. I opened firewall still nothing changes. And seems like now I cannot run honorbuddy either. :(
       
    7. Tony

      Tony "The Bee" Staff Member Moderator

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      pm me your Skype and we will teamviewer it
       

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