Key not active on my account but already used when I try to use it.

I bought honnorbuddy a few days ago but I never logged in the store. I had an old account that I used demonbuddy but Im not sure if its the same thing.. So Im trying to download the free leveling profile from the store and when I login it says I dont have an active key which I do have but its not linked to my account for some odd reason. When I try to use the key it says it already been used.. I still have the email that I got for purchasing the key.

 

Thanks Tony I couldnt find that email!

 

Have the same problem sent an email yesterday waiting for awnser