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    Discussion in 'Honorbuddy Support' started by razzle, Nov 3, 2012.

    1. razzle

      razzle Member

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      ok i just got this and have registered in your forums. When i open honorbuddy i get this after giving it my user name and password;

      Honorbuddy v2.5.6441.507 started.
      Logging in.....
      Buddy Sessions:0/0

      ------

      Shared Sessions: 0/0
      Invalid Account Details
      Authentication failed!
       
    2. naivtal

      naivtal New Member

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      Username and password?
      I only enter that code, that i recieved in the email in the top box, leaving the second box empty.
       
    3. razzle

      razzle Member

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      I tried that and it still gives the same answer. this is the first time i am trying to use it and nothing seems to work to open it up. oh and i didnt receive a product key just an Authentication code and that doesn't work.
       
      Last edited: Nov 3, 2012
    4. Deathbring

      Deathbring New Member

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      Also having this issue
       
    5. bambam922

      bambam922 Well-Known Member Moderator

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    6. Naois

      Naois New Member

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      I too cannot login using the key sent to me. I followed every step.
       
    7. Tony

      Tony "The Bee" Staff Member Moderator

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    8. Naois

      Naois New Member

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    9. Tony

      Tony "The Bee" Staff Member Moderator

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      add an exception on your firewall and your antivirus for Hb

      and also make sure port 5031 is open (router)
       
    10. Naois

      Naois New Member

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      Already made the exception and firewall/antivirus is disabled. Still not working.
       
    11. Tony

      Tony "The Bee" Staff Member Moderator

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      something is blocking Hb

      are you on a limited network?
       
    12. Naois

      Naois New Member

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      Nope, home network setup by myself. I'll investigate some more.
       
    13. razzle

      razzle Member

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      ok i tried to go to buddyauth and it told me my username or password was incorrect so i attempted to request password change and it said my email was unrecognized. same thing i get when trying to use the bot it says i am not an authorized user.

      this is all that is in my log file all say the same thing except for time.

      [02:15:49.953 N] Honorbuddy v2.5.6441.507 started.
      [02:18:07.561 N] Logging in...
      [02:18:11.891 N] Buddy Sessions: 0/0
      -----
      Shared Sessions: 0/0
      Invalid Account Details
      [02:18:13.763 N] Authentication failed!
       
      Last edited: Nov 3, 2012
    14. razzle

      razzle Member

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      still doesnt matter what i do on the login screen it asks for a username and password i enter the authorization code i was given and it asks for a password before it will precede i enter my password and it gives me the error
       
    15. CodenameG

      CodenameG New Member

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      Your key will look something like this
      1A2B3C4D5E6F7G8H9I0J

      to login to the honorbuddy program, you need to put your KEY as your username, with no password.
       
    16. Tony

      Tony "The Bee" Staff Member Moderator

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      use your key as described here
      http://www.thebuddyforum.com/honorb...5-quick-hb-guide-presentation-fast-setup.html
       
    17. razzle

      razzle Member

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      e nice if i was ever given a 'key' and was ale to go to BuddyAuth to get one. as of now i cannot login to Buddyauth to get my key. I never received a key in any email. All i received was an Authorization ID. after i Authorized my registration all i received was a welcome message with no key.
       
    18. Tony

      Tony "The Bee" Staff Member Moderator

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      whats the problem with Auth portal?
       
    19. razzle

      razzle Member

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      the auth portal will not let me login using my forum id i tried to login with my forum login and it wouldnt let me so i tried to register there and it said my user id was already in use then i used a diffent id and registered and there was no key.
       
    20. Tony

      Tony "The Bee" Staff Member Moderator

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      forums login info has nothing to do with auth portal info

      you must register on auth portal using the same email you used in checkout page in order to be able to track your key
       

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