paid for honor buddy but no key was sent to my email address

I paid for honor buddy and no key was sent to my email and have asked for it several times I need help getting my key

 

I also do not have a key for some reason.

 

Please go to Home Page - Buddy Auth Portal and register with the email account that you used when you purchased the bot and your key should be there.

If not, please send an email to support@thebuddyforum.com with your name, email, and payment information so that we can get the issue resolved.

 

I have done that, and when I click on the Key link on the buddyauth site while logged in, there are no keys displayed. Under the ACTIVE, UNUSED/INACTIVE, and EXPIRED columns, there are no keys.

 

This

 

I purchased the program today and have yet to recieve the email with my key. When I try to log into the home page it says that my username or password is not correct. Is the username for the forums and that login the same?