Is there a possibility that my pm's are not reaching the people I send them to? Or I am not receiving back pm's on the forums?
Both of your PM's are broken. When you make a shop account, it auto creates a forum account too, so if you make a forum account first, it ends up making two with the same name. After that, it routes the PM's to the wrong one since its newer and has the higher userid. I sent Bossland a link to this thread to delete the duplicate ones.
To be honest I don't think the shop should create a forum account. Most people are going to create a forum account and browse before buying the bot. You're creating additional work for yourselves