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  • Purchased the bot today and it kept crashing

    Discussion in 'Hearthbuddy Support' started by bushk, May 25, 2015.

    1. bushk

      bushk New Member

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      I purchased the bot today and I am experiencing a problem.

      Problem Event Name: APPCRASH
      Application Name: Hearthbuddy.exe
      Application Version: 0.3.978.152
      Application Timestamp: 55568409
      Fault Module Name: KERNELBASE.dll
      Fault Module Version: 6.1.7600.17206
      Fault Module Timestamp: 50e6605e
      Exception Code: e0434352
      Exception Offset: 0000c41f
      OS Version: 6.1.7600.2.0.0.256.48
      Locale ID: 3076
      Additional Information 1: 0a9e
      Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
      Additional Information 3: 0a9e
      Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

      I have also downloaded and ran the installionwizard but it still cannot solve the problem, hope someone can give me some help here, thanks.
       
    2. Tony

      Tony "The Bee" Staff Member Moderator

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    3. bushk

      bushk New Member

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      I cant even find my HB log file
       
    4. Tony

      Tony "The Bee" Staff Member Moderator

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      remove:
      - microsoft .net framework 4 client profile
      - microsoft .net framework 4 extended
      - microsoft visual c++ 2010 x86 redistributable
      - microsoft visual c++ 2012 x86 redistributable


      restart your pc,
      download the installationwizard https://www.thebuddyforum.com/attach...uddywizard-zip
      run them as administrator.
      after wizard installation is done, run windows update. And install all updates for .net & c++
      restart
       

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