QUESTION/STAT - Password change right before your ban, type of ban

eset · Apr 29, 2013

Hey, I'm reading more and more about people getting an PW-reset mail right before their bans. I wanna know if these go together somehow.

Is there anyone else that got this Mail before bans?

Battle.net Account - Password Reset
We have reset the password for the Battle.net account associated with this email address. To choose a new password, click this link and follow the instructions:
<pw reset link>
If you did not request this password reset, it is possible that this Battle.net account has been accessed by someone not authorized to do so. If you notice issues with the Battle.net account or associated games after logging in with your new password, please submit a ticket.

Account compromises can occur if a player shares login information with an unauthorized third party or plays on a computer that has a virus, Trojan, or keylogger. If you believe your account has been accessed by an unauthorized party, review our Security Checklist and our Compromise Help page.
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By now 3/3 of my active Accounts got 72h locked, 2x 5year++, 1x SoR. 2 on friday and the SoR on sunday.

I was running questing profiles when I got 72h locked, first I got disconnected and HBRelog wasnt able to reconnect, then I noticed the password reset.
After I recovered my passwords (separate bnet accounts) all accunts got locked.

Account Action: 72 Hour Suspension
Reason for Action: Terms of Use Violation -- Exploitative Activity: Unauthorized Cheat Programs ("Hacks")

This suspension happened because one or more characters on this account were identified using an unauthorized cheat program, also known as a "hack.". These programs provide character benefits normally not achievable in the World of Warcraft. Such benefits include, but are not limited to, increased speed, teleportation, or running through walls/boundaries. Use of these unauthorized programs harm the game environment because they offer an unfair advantage over other players and superscede the intended limits of the game.

Even if this is the result of account sharing, the account owner can still be held responsible for the penalty because of the impact it had on the game environment.

We've found the above behaviour is many times directly related to groups responsible for compromising World of Warcraft accounts; we take these issues very seriously. To better understand our position against exploitative activity and the risks involved, please review this article: Impact of Buying Gold - Shop - World of Warcraft

The exploitative activity that took place on this account violates the World of Warcraft Terms of Use. We ask you take a moment to review these terms at Blizzard Entertainment: Blizzard Legal Documentation. Note that additional Terms of Use violations may result in more severe actions against this account, up to and including permanent closure.

If you believe your account was compromised, please go to the following website https://eu.battle.net/account/support/account-recovery.html. Our support staff will assist you as soon as possible. If you are unable to access your account due to the password being changed, please visit our Login Support site here: https://eu.battle.net/account/support/password-reset.html

For any disputes of this action or further information on Exploitive Activity, please visit the Exploitative Activity FAQ and contact page here: http://eu.battle.net/support/en/article/200783

Regards,

Customer Services
Blizzard Entertainment Europe
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Note that "Hacks" and "Bots" are separated in Blizzards FAQ:

Unauthorized Cheat Programs ("Hacks")
We take action against accounts using Unauthorized Cheat Programs, or "Hacks," when one or more characters on the account are identified using a third-party "hack" program. These programs provide character benefits normally not achievable in the World of Warcraft. Such benefits include, but are not limited to: increased speed, teleportation, or running through walls/boundaries. Uses of these unauthorized programs harm the game environment because they offer an unfair advantage over other players and supersede the intended limits of the game.

Unauthorized Automation Programs ("Bots")
We take action against accounts using Unauthorized Automation Programs when one or more characters on the account are identified using a third-party program (or "bot") to provide character automation. Use of these "bots" negatively affects the World of Warcraft game environment, since they allow characters to progress without a fair degree of player control. These "bots" include, but are not limited to, programs that automate combat, movement, and use of gathering professions (such as fishing and mining).
Through our research, we've found exploitative activity such as the above is often directly tied to gold-selling companies. Please see this page for more information on Blizzard's stance against gold-selling.
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Im getting a little confused because people are telling the %banchance keeps getting higher, but why does Blizzard ban for "Hacks" when they clearly separate "Hacks" from "Bots"? Is something else going on at the same time?

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QUESTION/STAT - Password change right before your ban, type of ban

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