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    • RB Crashing within minutes with no errors in logs, sometimes while not even running

    Discussion in 'Rebornbuddy Support' started by Teh, Aug 6, 2019.

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    1. Teh

      Teh Member

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      Hello everyone,

      Long-time RB user and just recently started having issues where the bot will crash unexpectedly with almost no symptoms. No errors in the RB logs. No windows UI errors. No errors in the Windows event viewer. If I try to relaunch, I get a max sessions error so it clearly wasn't a clean close.

      I've tried new RB installations without success, though sometimes it works for hours on end; other times it will dies within seconds. Most recently, it will die within seconds.

      I typically use the bot for Lisbeth and Magitek. I have an installation dedicated to both of those. They are both fresh installs, one with ONLY magitek CR added, and the other has Magitek and Lisbeth installed. At one point, both of these installations worked rather smoothly.

      Does anyone have ANY ideas? I'm toying around with wiping my computer entirely because I can't seem to find the issue. I'd rather not do that.
       
      Teh, Aug 6, 2019
      #1
    2. Teh

      Teh Member

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      It's worth mentioning that I completely understand this is more than likely not truly an RB issue, but if anyone has some thoughts on some things to try, RB or otherwise, I'd truly appreciate it.
       
      Teh, Aug 6, 2019
      #2
    3. mastahg

      mastahg Administrator Staff Member

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      mastahg, Aug 8, 2019
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    4. Teh

      Teh Member

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      Teh, Aug 8, 2019
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    5. mastahg

      mastahg Administrator Staff Member

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      Looks like its dying in the heartbeat. I'd try first changing to google dns since thats the easiest thing to try first. If that fails, try removing all the .net and vc++ versions that are installed and only install the ones in the release thread.
       
      mastahg, Aug 9, 2019
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    6. Teh

      Teh Member

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      Is google DNS the 8.8.8.8? If so, that's already done. Regarding the .net and C++, that should also already be done since I was so annoyed by this that I did a full reinstall of Windows and ffxiv and RB was the first thing I installed :( The only caveat is that I have a newer version of .net 4 due to some other software.
       
      Teh, Aug 9, 2019
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    7. Teh

      Teh Member

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      If it's a DNS issue, could I put something in my hostfile to make sure it's looking to the right host?
       
      Teh, Aug 9, 2019
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    8. Teh

      Teh Member

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      I made it about an hour before it happened today after adjusting my dns to use exclusively google dns rather than a mix. I'll get another dump.
       
      Teh, Aug 9, 2019
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    9. Teh

      Teh Member

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      Teh, Aug 9, 2019
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    10. mastahg

      mastahg Administrator Staff Member

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      Looks like that was lisbeth crashing the bot while disposing of the navigator.
       
      mastahg, Aug 9, 2019
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    11. Teh

      Teh Member

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      Alright well I guess I'll just keep monitoring things as it goes. What can I use to open those dumps?
       
      Teh, Aug 9, 2019
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    12. Teh

      Teh Member

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      Teh, Aug 10, 2019
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    13. mastahg

      mastahg Administrator Staff Member

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      That one was a dns failure to resolve the auth domain.
       
      mastahg, Aug 10, 2019
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    14. Teh

      Teh Member

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      Like I asked previously, can I set up something int he hostfile to help with that? I've already addressed the DNS and the c++/.net issues like you mentioned.
       
      Teh, Aug 10, 2019
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    15. mastahg

      mastahg Administrator Staff Member

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      you can try adding auth.buddyauth.com 37.187.151.148 and using bestlatency for the auth region
       
      mastahg, Aug 10, 2019
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    16. Teh

      Teh Member

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      Alright, let's give that a shot. Better than doing nothing.
       
      Teh, Aug 10, 2019
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    17. Teh

      Teh Member

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      Teh, Aug 11, 2019
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    18. Teh

      Teh Member

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      This is still an issue. I can make it anywhere from 5-10 minutes at a time. Are there any other thoughts or suggestions? Basically makes RB unusable.
       
      Teh, Aug 22, 2019
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    19. mastahg

      mastahg Administrator Staff Member

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      You could try using something like wireshark and checking what dns requests are being sent out. I'm not sure which other domains it could be using.
       
      mastahg, Aug 22, 2019
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    20. Teh

      Teh Member

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      I have some information from windows networking monitor. It's trying to talk to auth.EU.buddyauth.com - with the EU party in there. Could that be the issue?

      I see a lot of other IP destination requests in there, too.
       
      Teh, Aug 22, 2019
      #20
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