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    • reconnect / disconnect issue

    Discussion in 'Honorbuddy Support' started by nicorobin, May 5, 2017.

    1. nicorobin

      nicorobin Member

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      Keep getting disconnected from the Buddy service
      so the toon is stuck most of the time.

      Also, buddystore products that I have purchased
      are not loading after I bought the new keys.
       

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      Last edited: May 6, 2017
      nicorobin, May 5, 2017
      #1
    2. Tony

      Tony "The Bee" Staff Member Moderator

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      try a different region and let me know plz
       
      Tony, May 5, 2017
      #2
    3. nicorobin

      nicorobin Member

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      EU:
      No disconnecting issue
      Latency to Buddy Service: 300ms ~ 800ms
      Buddy Products: Works

      US:
      Very few disconnecting issue
      Latency to Buddy Service: 250ms
      Buddy Products: Works

      SOUTHASIA:
      Disconnecting issue
      Latency to Buddy Service: 100ms
      Buddy Products: Not loading at all

      CHINA:
      Cannot connect at all
       
      nicorobin, May 5, 2017
      #3
    4. Tony

      Tony "The Bee" Staff Member Moderator

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      use working,for you,regions for now plz

      we are on it
       
      Tony, May 6, 2017
      #4

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