Hi support team, I keep getting session is invalid and log out HB many times. My ISP checked my route to HB auth server and all the ping are pretty good. Network connection quality is good. When I got session is invalid to log out the HB but I can log in immediately. It's never happen before. I can not keep running HB more than 4 hours. I do really need your support, can pls kindly advice? View attachment 180252 2014-05-04 09.18.txt View attachment 176588 2014-05-04 09.12.txt View attachment 158984 2014-05-04 07.00.txt View attachment 117456 2014-05-04 00.51.txt
give it a couple of hours clear your caches, and try restarting your home router to see if it clears up.
what do you mean to clean my caches? My ISP did the best route for me to the HB auth servers and restarted my link many times.
try flushing your dns http://www.whatsmydns.net/flush-dns.html reset your host file back to default. How to Reset Hosts File to Default in Windows? - AskVG and try power cycling your home router.
I did both flush dns and reset default host file, but nothing changed. Home router has been reset many times and trace route with my ISP, all the ping values are good. I even tried other whole new PC and got same result.
I tried ARelog and HBRelog both can log WOW and HB automatically, but it can not login HB again once it shows "session is invalid".
Could pls help for troubleshooting? What do you mean connection issues? Network disconnect or? Auth server must keep connecting or it checks every few mins? Every time I get session is invalid message, but I can login HB immediately.
sesion invalid means you are loosing the connection to our servers are you on a wireless network or something?
I'm using cabling network and network quality is pretty stable if link to Taiwan. Not sure what happen from Taiwan to Euro so I want to know the connecting way and I'll back to check with my ISP again. Can pls help to verify the auth servers IP? Wondering why it get message "session is invalid" back from the auth server if I lose the connection?