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    • Stuck at Logging in suddenly

    Discussion in 'Honorbuddy Support' started by stoppersur, Jun 21, 2016.

    1. stoppersur

      stoppersur New Member

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      I got stuck at logging in. It was running fine 30mins ago for a week.

      All firewall is turned off, no Anti virus is running.

      Tried a clean reinstall with the installer and reboot.

      Still not working.

      Please help~
       

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      stoppersur, Jun 21, 2016
      #1
    2. Tony

      Tony "The Bee" Staff Member Moderator

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      power cycle your router and try again
       
      Tony, Jun 21, 2016
      #2
    3. chinajade

      chinajade Well-Known Member Moderator Buddy Core Dev

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      Hi, Stoppersur,

      If what Tony suggested doesn't work...

      Let's start by rebooting your machine, and cleaning the cache:

      Its best to leave the AntiVirus ON, and make the entire Honorbuddy folder, and the Honorbuddy executable, exceptions to your AntiVirus:

      Normally, when you disable AntiVirus, Windows will put a default one in as a placeholder.

      Since you indicate 'nothing changed, and it just quit working', this strongly points to a silent AntiVirus update as the cause of the problem. This is discussed in the article we linked.


      If no joy, then follow the direction for "To Remedy a non-specific Authentication Failed:" in this article, please:


      If still no joy, a fresh log, please.


      cheers,
      chinajade
       
      Last edited: Jun 21, 2016
      chinajade, Jun 21, 2016
      #3

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