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    Discussion in 'Honorbuddy Support' started by tigero0, Sep 6, 2014.

    1. tigero0

      tigero0 Member

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      Stuck at Logging In (New Problem)

      I just downloaded honorbuddy on my laptop and I can't seem to get it to work. I get this far...

      Honorbuddy v2.5.11412.747 started.
      Logging in...


      Then nothing happens. I tried doing a fresh installation 3 times, (I deleted all the files and uninstalled). I tried the installer and downloading the zip, but still nothing happens. Restarted my computer, ran as admin...

      Not sure what else to try.
       
      Last edited: Nov 10, 2014
    2. BotOperator

      BotOperator Well-Known Member

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      Please attach a full logfile.
       
    3. tigero0

      tigero0 Member

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    4. BotOperator

      BotOperator Well-Known Member

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      There should be more info in the logfile.
      Make sure your antivirus/firewall and router does not block the bot and start it as admin.
      Can you open buddyauth.com manually with your browser?
       
    5. tigero0

      tigero0 Member

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      I'm not sure how to get more info in the log file. That's the only file in /honorbuddy/logs and that's all it says. I ran as admin...my antivirus should not be the problem, I tested it...
      All I can think of is that I just moved to college, and I'm using the wifi here. I can't test with any other wifi though, this is the only open wifi in town as far as I'm aware (it's a really small town).
      Yes I can access buudyauth.
       
    6. BotOperator

      BotOperator Well-Known Member

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      Do a fresh installation of HB in a new folder without any 3rd Party Products and test again.
      Often HB hangs because 3rd Party CR's or Plugins check for updates in the background or hang.
       
    7. tigero0

      tigero0 Member

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      No luck...I uninstalled honorbuddy through windows then went through my files and deleted everything the said, or was related to honorbuddy (at least that I could find), emptied my recycle bin and downloaded again. Still stuck at logging in.
       
    8. CodenameG

      CodenameG New Member

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    9. tigero0

      tigero0 Member

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      Tried both of my keys, copied them by hand and using Ctrl+c, double checked them, made sure there was no spaces or anything.
      Flushed my DNS, reset the host file. Can't power cycle my router since I'm using my college's internet connection, no other connections are available in town (it's a really small town).

      Still getting the same thing.
       
    10. tigero0

      tigero0 Member

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      This is so frustrating. I just re-downloaded honorbuddy for the 5th time making sure there was no honorbuddy files at all on my computer or the cloud or anything, completely fresh. Still not working.

      The log is the same...

      "[06:33:00.675 N] Honorbuddy v2.5.11412.747 started.
      [06:33:08.235 N] Logging in..."
       
    11. CodenameG

      CodenameG New Member

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      if it didn't say "authentication failed" then thats different, upload a new log.

      if you can try another pc, or another location to rule out your pc and internet connection.
       
    12. Tony

      Tony "The Bee" Staff Member Moderator

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      Check under your network adapters and let me know if you gave a loopback adapter installed
       
    13. tigero0

      tigero0 Member

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      It didn't say authentification failed, all it has ever said is this...

      "[06:33:00.675 N] Honorbuddy v2.5.11412.747 started.
      [06:33:08.235 N] Logging in..."

      Which is literally all that my log says.
      View attachment 5872 2014-09-07 00.44.txt
      Again, this is my only PC and the only open internet connection in town, there's no starbucks here or anything.

      I don't know what loopback adapter means, but these are whats listed under my network adapters...

      Bluetooth Personal Device
      Intel(R) Centrino(R) Wireless-N 2230
      Microsoft Virtual Wifi Minport Adapter
      Microsoft Virtual Wifi Minport Adapter #2
      Realtek PCIe GBE Family Controller
       
    14. Tony

      Tony "The Bee" Staff Member Moderator

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      Are you on a limited network?
       
    15. tigero0

      tigero0 Member

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      Yes, I'm using my college network. It hasn't limited too much so far, can't go to torrent websites but that's it.
       
    16. CodenameG

      CodenameG New Member

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      that would be it. port 5031 needs to be open, and you cant do that on a collage network.
       
    17. tigero0

      tigero0 Member

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      Ok, and there's nothing I can do about that right? That's too bad.
       
    18. CodenameG

      CodenameG New Member

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      nothing i can recommend. its their network they get to decide how or what traffic goes through it.
       
    19. tigero0

      tigero0 Member

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      Update: I asked my college to unblock the port and they said they unblocked it for me "We have opened 5031 (TCP)."

      I also figured out my firewall may have been blocking it since I had the network set to a public and not home network. So I added an exception, still didn't work, so I turned off my firewall..but still I only get...
      "Honorbuddy v2.5.11936.755 started.
      Logging in..."

      Although at least this time the update worked.
      View attachment 10808 2014-11-10 11.18.txt

      Please help! :(

      Edit: Also tried a completely fresh install, restarted my computer, made sure WoW was running 32bit and ran honorbuddy as administrator.
       
      Last edited: Nov 10, 2014
    20. Tony

      Tony "The Bee" Staff Member Moderator

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      thats a network issue still :(
       

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