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    • support@thebuddyforum.com not answer

    Discussion in 'Honorbuddy Support' started by Fgame, Feb 11, 2017.

    1. Fgame

      Fgame Member

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      Fgame, Feb 11, 2017
      #1
    2. Tony

      Tony "The Bee" Staff Member Moderator

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      pm me your ticket id
       
      Tony, Feb 11, 2017
      #2
    3. Fgame

      Fgame Member

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      What happens, I do not understand, went second day of silence?
      Somebody I can clearly answer what is going on?
       
      Fgame, Feb 11, 2017
      #3
    4. CAcove

      CAcove Moderator Moderator

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      Fgame, did you PM Tony your ticket number? He is one of the support that helps with the support emails as well. Granted sometimes the staff get overloaded with a bunch of things, but Tony is a solid moderator, give him some time to look into it for you.
       
      CAcove, Feb 11, 2017
      #4
    5. Fgame

      Fgame Member

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      i say tony pm
       
      Fgame, Feb 11, 2017
      #5
    6. CAcove

      CAcove Moderator Moderator

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      Excellent, just bare with him as he is a pretty popular guy and gets quite a bit of stuff done :)
       
      CAcove, Feb 11, 2017
      #6
    7. Fgame

      Fgame Member

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      It is full of horror .... besides that I was waiting for 2 days, and now I was given a key to 1 month. I paid for the key in which it is written on 1 year .... no words
      What happens to you guys? you celebrate on the day of birth?
       
      Last edited: Feb 11, 2017
      Fgame, Feb 11, 2017
      #7
    8. Tony

      Tony "The Bee" Staff Member Moderator

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      the specific ticket number you have sent me,refers to a ticket you have sent us on Jul 16, 2014 07:47

      and we have sent you your key on Jul 16, 2014 09:21
       
      Tony, Feb 11, 2017
      #8
    9. Fgame

      Fgame Member

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      What ?
      I do not understand you, Tony. Just change my key for the year. Thank you. Order number Invoice-51903
       
      Fgame, Feb 11, 2017
      #9
    10. Tony

      Tony "The Bee" Staff Member Moderator

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      i asked you for the ticket id not your order number
       
      Tony, Feb 11, 2017
      #10
    11. Fgame

      Fgame Member

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      request (#165188)
       
      Fgame, Feb 11, 2017
      #11
    12. Tony

      Tony "The Bee" Staff Member Moderator

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      from what i can see you got your answers already!
       
      Tony, Feb 11, 2017
      #12
    13. Fgame

      Fgame Member

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      Now, yes, thank you Tony
       
      Fgame, Feb 11, 2017
      #13
    14. matty1956

      matty1956 New Member

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      no key received

      tony bought a new key 2 days ago no email with new key opened a ticket number below

      166228 Re: Order #54424 confirmed 1 day ago 1 day ago OPEN
       
      matty1956, Feb 15, 2017
      #14
    15. Tony

      Tony "The Bee" Staff Member Moderator

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      we will check it asap
       
      Tony, Feb 15, 2017
      #15
    16. matty1956

      matty1956 New Member

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      hashkey

      ok i wait for your reply thanks
       
      matty1956, Feb 15, 2017
      #16
    17. Haksch

      Haksch New Member

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      no key arrived

      Hey there, I am encountering the same problem. Bought my key on 14.02. and it still hasn't arrived.

      It is Order #54879 and I wrote a support ticket as well (Your request (#166270) has been received and is being reviewed by our support staff.)

      Would be great if you could check as well.
       
      Haksch, Feb 16, 2017
      #17

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