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  • Version string too long/short

    Discussion in 'Honorbuddy Support' started by iamzero, Jun 11, 2015.

    1. iamzero

      iamzero New Member

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      HB won't start. Says "unable to check for an update" and "will not be able to update"

      Completely uninstalled, deleted the dir, re-downloaded installer, installed. Still same issue.

      Log says:
       
    2. CodenameG

      CodenameG New Member

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    3. iamzero

      iamzero New Member

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      that is the full log.
       
    4. CodenameG

      CodenameG New Member

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      upload the log as an attachment.
       
    5. iamzero

      iamzero New Member

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    6. Tony

      Tony "The Bee" Staff Member Moderator

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      any antivirus enabled?
       
    7. iamzero

      iamzero New Member

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      turned off av. issue remained.
       
    8. CodenameG

      CodenameG New Member

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    9. iamzero

      iamzero New Member

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      Flushed DNS, deleted host file, reset router.

      My key is fine. If the issue was the key, it wouldn't let me log in.
       
    10. Tony

      Tony "The Bee" Staff Member Moderator

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      still got issues?
       
    11. iamzero

      iamzero New Member

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    12. Tony

      Tony "The Bee" Staff Member Moderator

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      can you enable your antivirus instead and set exceptions plz?
       
    13. iamzero

      iamzero New Member

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      issue remains.
       
    14. CodenameG

      CodenameG New Member

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      if you have more then one network adaptor installed on your pc, disable all of them except the one used by your internet connection.
       
    15. iamzero

      iamzero New Member

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      issue remains.
       
    16. CodenameG

      CodenameG New Member

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      Go to Programs and Features, in your windows Control panel.
      Look for:
      - microsoft .net framework 4 client profile
      - microsoft .net framework 4 extended
      - microsoft .net framework 4.5.x
      - microsoft visual c++ 2010 x86 redistributable
      - microsoft visual c++ 2012 x86 redistributable


      and Uninstall them if they are installed.
      Restart your PC.


      install this
      https://www.thebuddyforum.com/relea...-dependency-wizard-post704565.html#post704565


      and this
      Download Microsoft .NET Framework 4.5.1 (Web Installer) for Windows Vista SP2, Windows 7 SP1, Windows 8, Windows Server 2008 SP2 Windows Server 2008 R2 SP1 and Windows Server 2012 from Official Microsoft Download Center


      run both as administrator.
      after the both installs are completed, run windows update. And install all updates for .net & c++
      Then do one last restart.
       
    17. iamzero

      iamzero New Member

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      figured out what the issue was. Took some digging, but I found it. My firewall was blocking port 5031, which is what HB uses. Just had to open the port and it worked.
       
    18. CodenameG

      CodenameG New Member

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      great, if you need anything else let us know.
       

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