I sent in a ticket about 35 hours ago that basically said that I didn't bot and it must have been a mistake (this was obviously a lie), and how...
I got my perma changed to a 48 hour ban(since it took a day for them to respond to my ticket). Hurray! Good luck to the rest of you
I've also been permabanned for using HB, I've submitted an appeal 10 hours ago with no response as of yet. Will respond with updates.
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