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    Discussion in 'Honorbuddy Support' started by sp3sh, Jan 19, 2015.

    1. sp3sh

      sp3sh Member

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      added screenie of HB and sessions
       

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    2. sp3sh

      sp3sh Member

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      This is what i get now and sits there, ill close and reopen and you watch the log will be different
       

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    3. sp3sh

      sp3sh Member

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      Closed HB and retried, this time no error about updates but just hangs
       

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    4. sp3sh

      sp3sh Member

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      Please provide any logs about my key losing connection to Auth or and handshake attempts that may be logged so i can analyze the data.

      As explained previously, for me every night AEST the bot loses Auth and goes down for me anywhere from 3-6 hours and the following morning works again without any clearing etc required.

      This issue stemmed/started from the last update.

      If you read all my posts you will see i have even formatted my pc and gone to extremes to rectify this issue
       
    5. sp3sh

      sp3sh Member

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      new log same shit
       

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    6. Tony

      Tony "The Bee" Staff Member Moderator

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      there are no issues on our auth servers and as you can see you are the only guy reporting such issues

      so it has nothing to do with our servers i gues
       
    7. sp3sh

      sp3sh Member

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      humor me and provide me the data, i recently changed to T5 Fibre connection and if its not auth and not me i need data to shove up them.
      Because now its working again, but you watch just like every night it breaks (something) and then i can connect again in the morning
       
      Last edited: Jan 21, 2015
    8. CodenameG

      CodenameG New Member

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      we dont have access to that kind of data and even if we did or even if we logged it (and i doubt we do) we would not be able to provide it to you.
       
    9. sp3sh

      sp3sh Member

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      Well here, its 6:30pm and as usual its down for me again!

      [08:24:19.425 D] Exception when attempting to download SMVAllianceGarrisonLevel2_31_28: System.TimeoutException: This request operation sent to net.tcp://eu1.auth.buddyauth.com:5031/AuthService.svc did not receive a reply within the configured timeout (00:10:00). The time allotted to this operation may have been a portion of a longer timeout. This may be because the service is still processing the operation or because the service was unable to send a reply message. Please consider increasing the operation timeout (by casting the channel/proxy to IContextChannel and setting the OperationTimeout property) and ensure that the service is able to connect to the client.


      Server stack trace:
      at System.ServiceModel.Dispatcher.DuplexChannelBinder.Request(Message message, TimeSpan timeout)
      at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
      at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
      at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)


      Exception rethrown at [0]:
      at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
      at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
      at Buddy.Auth.SR.IA.Do(Byte b, Object[] args)
      at ..(String , Byte )
      at Š...( )

      this time something else to do with auth
       
    10. Tony

      Tony "The Bee" Staff Member Moderator

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      it has to do with your network and the connection to our servers imo
       
    11. sp3sh

      sp3sh Member

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      Tony i would agree with you however when i try using a completely different provider using a 4g mobile tether from a complete different provider its the exact same result.

      Every night it goes down and when i wake it up its working again.

      i have a test in mind and ill test in when it goes down to post results
       
    12. Tony

      Tony "The Bee" Staff Member Moderator

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      alright

      keep in mind we dont support cell networks tho
       
    13. sp3sh

      sp3sh Member

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      Well again around the same time its down, the test im doing is changing fibre providers to a more reliable service at double the cost.

      It will be connected next week some time, as an interim i have built a secondary desktop machine which i will install win 8 and see if the issue persists.

      Expect a report in 24 hours as currently i cant login again and i have fresh install of HB all products disabled in store and have tried in dx 9 and 11 with same result
       

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    14. sp3sh

      sp3sh Member

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      and again still trying
       

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    15. Tony

      Tony "The Bee" Staff Member Moderator

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      pm me your Skype and we will teamviewer it
       
    16. sp3sh

      sp3sh Member

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      I have created a skype account, however my issues will start at 6:30ish pm AEST to 1am AEST so just keep that in mind.
       
    17. sp3sh

      sp3sh Member

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      Cant get on right now, frozen on load even after all the usual steps
       
      Last edited: Jan 25, 2015
    18. sp3sh

      sp3sh Member

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      looks like i just missed you on skype, active 14 minutes ago ill check again in 10 mins roughly
       
    19. sp3sh

      sp3sh Member

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      looks like i missed you on Skype again, i have messaged you on Skype to.
      Ill be available 11am - 12pm Athens, Greece time for your convenience as you requested Skype/Teamviewer.
       
    20. sp3sh

      sp3sh Member

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      Hey Tony can you get on skype, its now doing it during the day it seems as i have been trying to get on for maybe an hour with no luck.

      Im sick of rebooting and uninstalling reinstalling etc.. this is no longer my issue to troubleshoot as i have gone above and beyond.
       

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