Even if you go full trollmode they respond politely, with well articulated letters. It's like posing next to those Buckingham Palace guards, they're just not allowed to say "OMG STFU FAG FFS srsly". Most of the times they respond with macros, but sometimes you get a unique reply, and usually that's the funniest bit.
I had them tell me something along the lines of "We have reviewed the account many times and under absolutely no circumstances will we remove the ban." lol
Banned too. Im pissed. They really ip banned an friends account that just logged in on my ip for 3hours. Now I Really want to hurt blizz wherever its possible, moved from fan to big hater. Can someone code a plugin that auto reports all kind of players e.g. If you are in a capital city? This - used by many of us - should lead to significant higher workload for those fucking ban gms.