When asking for a refund, on another account - This is what I got..

I used https://us.battle.net/support/en/help/product/wow to open a ticket and spoke to a GM, then it was sent to the AA department for review. A couple hours had passed and then I received an email stating it was overturned and my account will be accessible within 24 hours.

 

We totally believe you.

 

You don't have to believe me. I just shared in hopes that maybe others get their appeals over-turned as well. That it's not impossible to fight it and get it over-turned.

 

I tried to live chat but was refused and told I would have to submit a ticket.

Its funny how many people botting and didn't get banned.
Whats up with that.

 

I dont have legion on any account currently

 

Just as an update. I requested a refund for legion threatening legal action as the suspension date is past the drop of legion and the lvl boost was unused. They are refunding the legion purchases if the content wasnt used so if you are in the same boat, file a ticket. Sucks to lose the account but getting 60$ back is a small victory.

 

You're lucky that Blizz has a relatively lax policy on threatening legal action.

When I did customer service many, many years ago, we were told the second that legal action was threatened to cut off all ties with the customer, refer them to the legal department, all accounts that were related to the person that threatened legal action were closed immediately and the only contact they received was a referral to the legal department.

It's bad business to continue talking to someone when they threaten you with a potentially pricey lawsuit.

 

That was actually my intent. I was hoping they would contact the legal department. I did not bot on the account since the purchase of the x-pac so no TOS were broken since the purchase. If they had refused the refund they would have a very large uphill legal battle to try and defend themselves from allegations they were targeting accounts that had just purchased content. They obviously have a list of users they know are using 3rd part programs and theres some profit margin you need to fall below before you get the suspension/banhammer.

 

You do realize how stupid that argument sounds, right? Blizzard accepts thousands of payments a day, every day of the month, every day of the year. They have all the evidence in the world that they were not targeting anyone on waiting until a specific number of payments to drop the hammer.

There is a thing called proof...You may have heard of it before. How exactly do you plan to prove this to anyone? What hard evidence do you have besides your own personal experience? Keep in mind that to say Blizzard is intentionally targeting these accounts, you need more than just your experience. Especially when there was potentially thousands of accounts banned that may or may not have purchased Legion yet.

Any sane lawyer would avoid such a frivolous suit with all their might...And then even if you could find a crazy lawyer, any judge with half a brain would toss your suit out the second they reviewed it.

 

You would be able to use the information they would be required to disclose regarding how they knew you were using 3rd part software. In those logs it would show that in fact no 3rd party software was used after the purchase of the content so by thier own ToS they couldn't deny the refund based on 3rd party use. Those logs would also reveal a timeline that showed how long they had been aware of the usage of 3rd party tools and raise the question why the account was not suspended beforehand. On an individual basis sure it seems like its an absolute nutball of a case, but if you think blizzard isn't using some profit eqasion for who gets the suspensions and who doesn't you are wrong. They have had access to HB for years and have used it to increase/maintain profits. Honestly think about it for combat routines alone all they have to do is chance 1 spell code that gets missed by devs and then create a database of every user that tries to use HB with the old spellcode and bam, you have a list of HB users Breaking the ToS. Take a look at the accounts find the ones that are putting the least amount of money back into the game and/bam you look good for rolling out a banwave but dont lose 30% of your playerbase because they are all botting. Selective application of the rules of ToS is a slippery slope on both sides.

 

You don't seem to understand...They don't have to disclose anything to you or anyone else until they are ordered by a court to do so. You do realize that the EULA that you agreed to many many times gave them the right to suspend or ban your account whenever they want for any reason they want.

There has never been a case against Blizzard where the courts forced them to reveal their detection methods. Even if they were ordered to reveal them, they would be revealed only to the judge as the information could potentially harm their IP.

And to top that off, what are you going to sue them for? The $50 that you still haven't lost? Just because you won't be able to play Legion the day it's released, you still will be able to access it the second your suspension is lifted.

So again I ask, what are you suing them for? You have absolutely zero proof that they selectively enforced anything. You haven't lost access to Legion. You haven't lost access to your account. What damages have they caused?